Technical Support

Free Support

PowerBASIC One-on-One Free Technical Support is designed to answer questions about PowerBASIC products. Our assistance includes:

· | The features of our products

· | How these features can be used

· | How to troubleshoot unexpected behavior

Other Free Technical Support Resources are available on our web site:

· | PowerBASIC Peer Support Forums

· | TechNotes, downloadable updates, tutorials, sample files, sample applications, articles.

PowerBASIC One-on-One Free Technical Support is done via email. Please submit one question or issue at a time to support@powerbasic.com. This allows our Support Engineers to provide the best possible service. You must include your serial number. We can not accept lists of questions because they slow our response time to all of our customers.

Paid Technical Support

Custom programming, debugging your program, and issues involving third party products fall outside the bounds of Free Technical Support. Requests for these kinds of services require research and testing beyond the scope of compiler support.

Paid Technical Support is $49 per incident. A single support incident is an issue that focuses on one aspect of the product - e.g. use of a specific feature of the product or assistance with a specific problem or error message. A single support incident pays for 30 minutes. Issues that exceed 30 minutes must be classed and billed as multiple incidents.

For Paid Support, phone PowerBASIC Sales at +1 (941) 473-7300, Monday through Friday between 9:00AM and 5:00PM Eastern Time (except for holidays).

Final Note

We strongly encourage you to take advantage of our Free Technical Support, and all of the Support resources available to you (see http://www.powerbasic.com/support/ before considering Paid Support.

See Also

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