Netviv Privacy Policy
Netviv are committed to protecting and respecting your
privacy. We endeavor to comply with all applicable laws on privacy protection
and personal data security. Netviv Privacy Policy, together with any
privacy-related notices or statements that contain supplementary information in
connection with particular products and services you are using (hereinafter
referred to as “Privacy Policy”), outline our privacy practices regarding the
collection, use and safeguard of your personal data through Netviv products and
services, both online and offline we provide. In Privacy Policy, we also
outline whom we may share or disclose to the collected personal data. If you are a child, you
shall access or use Netviv products and services only after your parent (or
your guardian) read and agree to our Privacy Policy and consent to provide your
personal data to Netviv. When you use
or interact with Netviv products and services, we may need to collect certain
items of personal data from you and use it for specific purposes. The following
description is an overview (not the exhaustive list) about how your data may be
collected and used by Netviv. Please note that we will only collect certain
items of your personal data for particular purposes based on the Netviv
products and services you actually use. Also, the items of the personal data to
be collected are varied from the nature of respective product and service.
Moreover, in some countries, in order to avoid wrongfully collecting or using
children’s personal data, you may need to additionally provide your date of
birth or the contact information of your parent (or guardian) so that we could
obtain the consent from your parent (or guardian). Furthermore, when you use Netviv
products and services, we may collect the following anonymous data which could
not directly or indirectly identify you. When
you use Netviv products and services, you do not have to provide your personal
data requested by us. However, if you choose not to provide your personal data
to Netviv, we may not be able to provide the corresponding Netviv products and
services or respond to your inquires.
Collection
of Personal Data
Personal data means any data which could
directly or indirectly identify you, such as your name, email address and IP
address.
1.
Your product data, such as
your product serial number, IP Address, MAC Address, IMEI number, Android ID
number and other unique product identifiers when you use Netviv products and
services
2.
Your location data associated
with Netviv products and services, such as your GPS signal, data identifying
nearby Wi-Fi access points and cell towers, the country, city, time zone,
latitude, longitude, altitude and precision of coordinates where your product
is located, movement speed of your product, your country and language settings
on your product.
How
Netviv uses your personal data
We may use your personal data for the purposes below. Please
note that Netviv does not sell your personal data.
1.
To obtain customer feedback
and to analyze user experience for the purpose of development and evaluation of
new products and services.
2.
To send you important
notifications and updates, such as software updates, security and technical
notices and communications about changes to our terms, conditions and policies.
Because of the importance of such notifications and updates, you may not opt
out of receiving them.
Collection
and usage of anonymous data
1.
Anonymous data means any data which could
not directly or indirectly identify you, such as your product model, software
version and date of invoice. When you use Netviv products and services, we may
collect the following anonymous data from you, and use it for any purposes.
Moreover, when the following anonymous data is connected with your personal
data listed above, we will also treat such anonymous data as personal data and
protect it at the same level of protection for personal data.Your log
data associated with Netviv products and services, such as your product model
name, product name, brand name, manufacturer name, part number, type and
version of hardware and factory-default settings, activation time, firmware
update data (for example, the execution method for firmware update, update date
and result of update), size of memory and storage, preferred interface, type,
version and language settings of browser, diagnosis and usage data, your usage
behavior, version of GPS and system status (for example, usage status of
battery) and local time.
2.
Your application data
associated with your usage and interaction with Netviv applications and
software, such as the name and version of applications and software, the
install and uninstall time, login and logout time, frequency and numbers of
your usage, open and close time of applications and software, the category of
your preferred applications and software, usage behavior settings, update
version and update result.
Retention of your personal data
We will retain your personal data for the period necessary to
fulfill the purposes outlined in this Privacy Policy, unless a longer retention
period is permitted by law or required to fulfill other necessary purposes. For
example, for customer relationship management purpose, we may retain your
personal data within adequate and reasonable period; to comply with tax law or
other laws and regulations, we may retain your personal data within the period
requested by such laws and regulations; and to follow requests from governments
or judiciary for purposes such as investigation or lawsuit, we may retain your
personal data for longer retention period. Moreover, if you wish to withdraw
your previous consent to collect your personal data from Netviv, we will stop
collecting your personal data by your request and will only retain your
personal data collected before such request for withdrawal.
To whom Netviv may disclose your personal data
Your personal data will not be disclosed to any third parties
without one of the following exceptions:
1.
Your Consent
We will
only disclose or share your personal data to other third parties with your
prior consent.
2.
Service Providers
We may
disclose and share necessary items of your personal data to our service
providers. These service providers shall only use your personal data in
compliance with our instructions and with the scope of the purposes hereof; Netviv
ensures that all of our service providers strictly comply with the Privacy
Policy.
3.
For legal, protection,
security purposes
We
may disclose or share necessary items of your personal data with third parties
for one of the following legal or security purposes:
l To
the extent it is required by applicable laws or regulations or competent
governmental or judicial authorities, necessary to establish or preserve a
legal claim or defense, or necessary to prevent fraud or other illegal
activities.
l To
protect the rights, property or safety of Netviv, our service providers,
customers or the public, as required or permitted by law.
Cookies and similar technologies
Netviv and our third party partners use cookies (which are small
text files placed on your products to personalize your user experience on the products
and services) and similar technologies such as web beacons to provide our
products and services to you. When you visit www.netviv.com, the website may use some or
all of the following cookies and similar technologies
Third-party links in the products and services
Netviv products and services may contain links to third-party
websites. Please be aware that Netviv is not responsible for the security, the
privacy practices and the materials of those third-party websites. We encourage
you to be aware of when you leave our websites, and to read the privacy
statements of those third-party websites carefully. This Privacy Policy applies
to Netviv products and services only.
Security
We take precautions to protect your personal data against
unauthorized access, alteration, disclosure or destruction. We conduct internal
reviews of our data collection, storage and processing practices and technical
and organizational security measures, as well as physical security measures to
guard against unauthorized access to systems where we store your personal data.
However, Netviv cannot guarantee perfect security on the internet. If you
become aware of a security and technical vulnerability affecting Netviv
products and services, please contact us,
liao@netviv.com.
How to manage your personal data
You are free to choose to enable or disable sharing your
personal data with Netviv through privacy-related settings in particular Netviv
products and services at all times when you use such Netviv products and
services. If you have any inquiries or requests about your personal data, please
contact us, liao@netviv.com.
Children’s Privacy
We do not knowingly collect personal data from a child below the
age of sixteen (16) or equivalent minimum age in the relevant jurisdiction
without parental consent. We encourage parent (or guardian) to take an active
role in a child’s online activities and interests while using Netviv products
and services.
If you are a child, please seek parental consent before your use of Netviv
products and services. You may submit your personal data with parental (or
guardian’s) consent to us only. Your parent (or guardian) can reach us through liao@netviv.com
to manage your personal data” to consent to the processing of
your personal data, to revoke or withdraw any consent previously given, to
request for access, correction, download, blocking or deletion for your
personal data. For example, your parent (or guardian) may contact us if he/she
thinks Netviv has wrongfully collected and used your personal data and may
demand restriction of the use of personal data under certain circumstances (for
instance, your parent (or guardian) may contact us if he/she does not wish your
personal data to be analyzed) at all times.
Changes to Netviv Privacy Policy
We may change the Privacy Policy from time to time, we highly
recommend you periodically review the Privacy Policy posted on our websites. By
accessing or using our products and services after the Privacy Policy has been
updated, Netviv will deem that you consent to the Privacy Policy, including any
updates. The most current version of the Privacy Policy will always be
available on this page; a prominent notice such as email notification will be
delivered to you about any significant changes. You can always check the
“updated time” at the bottom for the most current version of Privacy Policy.
Contacting Us
If you have any inquiries, questions, comments or complaints
about the Privacy Policy, or if you believe that Netviv did not comply with the
Privacy Policy, please feel free to contact us. If you consider we may not
appropriately deal with any issues related to your personal data collected by
Netviv, please be noted that it is your right to lodge a complaint with
government authorities handling personal data protection in your country.
Netviv Ltd.
Address:Room 609, No.12 Jinhai Rd, Bao'an District, Shenzhen, Guangdong Province,
China
Email: liao@netviv.com
Updated 2020/08/17